Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be returned in the same overall condition in which it was received. You may carefully install and test the product to evaluate its compatibility with your instrument. The product must not be damaged, modified, or show signs of misuse, and it must be returned with all original parts and packaging. We reserve the right to reduce the refund if the product has been used beyond what is reasonably necessary to evaluate it, where permitted by applicable law.
To start a return, you can contact us at guitarflatter@gmail.com. Please note that returns will need to be sent to the following address: [Please note that the return address will be provided after your return request has been reviewed and approved.
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If your return is accepted, we’ll send you instructions where to send your package. Items sent back to us without first requesting a return will not be accepted. The return shipping fee will not be covered by us.
You can always contact us for any return question at guitarflatter@gmail.com.
Damages and issues
Please inspect your order upon delivery and contact us as soon as possible if you receive a defective, damaged, or incorrect item. Including clear photos or a short video of the issue will help us evaluate your request and provide a solution as quickly as possible.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Gift cards are not eligible for return. Sale or discounted items may be returned according to the same conditions described in this policy, unless otherwise required by applicable law.
Exchanges
If you ordered the wrong model or need a different size, please contact us before returning your item. We will be happy to help you choose the correct Flatter and guide you through the exchange process.
European Union – 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, in accordance with applicable consumer protection laws.
To qualify, the product must be returned in the same overall condition in which it was received, together with all original parts and packaging. You may inspect and test the product as you would in a retail store, but any handling beyond what is reasonably necessary to evaluate the product may result in a reduction of the refund, where permitted by applicable law.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at guitarflatter@gmail.com.