FAQs
Support
Welcome to the Flatter Support Center. Whether you have questions about compatibility, installation, shipping, or your order, we're here to help.
Frequently Asked Questions
Q: Can I remove Flatter after installing it?
A: Yes. Flatter is completely removable and does not permanently modify your instrument.
Q: Will it damage my guitar?
A: No. When installed and removed correctly, Flatter is designed to be safe for your instrument.
Q: Can I still see the frets?
A: Yes. The transparent design allows you to see the fret markers underneath, making it easier to play accurately.
Q: Can I play microtones?
A: Yes. Since the surface is fretless, you can play anywhere between the original fret positions
Q: The strings feel too close to the Flatter and I hear buzzing or muted notes. What should I do?
A: For the best Flatter performance and playing experience, the string height (action) may need a small adjustment on some instruments. If the action is very low, the strings can come into closer contact with the Flatter surface, especially in the higher register, which may cause buzzing or notes to sound muted.
Raising the action slightly will create the ideal clearance between the strings and the Flatter, allowing the notes to ring clearly and giving you the full fretless experience with maximum sustain and expression.
This is a normal setup adjustment that can help your instrument perform at its best with the Flatter installed.
Q: What string action is recommended for the Bass Flatter?
A: For the best performance, we recommend a string clearance of approximately 3.2–3.8 mm above the Flatter at the 12th fret (measured on the low string). This additional clearance allows the strings to vibrate freely, resulting in clearer notes, better sustain, and a more consistent fretless playing experience across the entire fingerboard. If your bass is currently set up with very low action, we recommend raising the string action before installing the Bass Flatter.
Q: Will I have to pay import taxes or customs fees?
A: Depending on your country, import VAT, customs duties, or handling fees may apply. These charges are determined by your local customs authorities and are the responsibility of the customer.
Performance Tip: Every guitar is set up differently. While many instruments work great right away, guitars with exceptionally low action may benefit from a slight increase in string height to achieve the best fretless tone and playability.