Privacy Policy

Last updated: August 12, 2026

This Privacy Policy describes how Guitar Flatter (“Guitar Flatter,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit guitarflatter.com (the “Site”), purchase our products, contact us, or otherwise use our services.

1. Personal Information We Collect

Depending on how you interact with the Site, we may collect the following categories of personal information:

Information you provide to us

When you place an order, contact us, subscribe to communications, or otherwise interact with us, we may collect information such as:

• Name

• Billing and shipping address

• Email address

• Telephone number

• Order and purchase information

• Information you provide when contacting customer support

• Communications you send to us

Payment information is processed through third-party payment providers. We do not directly store complete credit or debit card numbers.

Information collected automatically

When you visit the Site, certain information may be collected automatically through cookies, pixels, log files, and similar technologies, including:

• IP address

• Browser and device information

• Approximate location based on IP address

• Pages and products viewed

• Referring website or source

• Interaction with the Site

• Shopping cart and checkout activity

• Information relating to advertisements and marketing campaigns

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders

• Arrange shipping and delivery

• Process payments and refunds

• Communicate with you about your order

• Provide customer service and technical support

• Detect and prevent fraud, abuse, or security risks

• Operate, maintain, and improve our Site

• Understand how customers use our Site

• Measure the effectiveness of advertising and marketing

• Send marketing communications where permitted and in accordance with your preferences

• Comply with legal, tax, accounting, and regulatory obligations

• Protect our legal rights and the rights of our customers

3. Shopify

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services.

Shopify may process personal information in connection with operating the Site, checkout, fraud prevention, analytics, customer accounts, and other ecommerce functions.

More information about Shopify's privacy practices is available through Shopify's Privacy Policy.

4. Payment Providers

Payments may be processed by third-party payment providers available during checkout, including PayPal and other payment or digital-wallet providers where available.

These providers process payment information according to their own privacy policies and security practices. Guitar Flatter generally does not receive or store your complete payment card details.

5. Shipping and Service Providers

We may share information necessary to fulfill your order with third parties that assist us in operating our business, such as:

• Postal and shipping carriers

• Payment processors

• Ecommerce and website service providers

• Fraud-prevention services

• Analytics providers

• Advertising and marketing platforms

• Email and communications providers

We provide these parties only with information reasonably necessary for the services they perform.

6. Advertising and Analytics

We may use advertising and analytics services, including services provided by Meta (Facebook and Instagram) and other advertising or analytics providers.

These services may use cookies, pixels, or similar technologies to understand interactions with our Site, measure advertising performance, and, where permitted, provide advertising that may be more relevant to users.

Depending on your location and the privacy choices available through our Site, you may be able to limit or opt out of certain advertising or analytics technologies.

We do not sell personal information to third parties for monetary payment.

However, certain disclosures of information to advertising providers may be considered “sharing,” “targeted advertising,” or similar activity under some privacy laws. Where applicable, users may exercise the privacy rights available to them under those laws.

7. Cookies

We and our service providers use cookies and similar technologies to operate the Site.

Cookies may be used for purposes including:

• Keeping products in your shopping cart

• Enabling checkout

• Remembering preferences

• Site security

• Fraud prevention

• Website analytics

• Measuring marketing and advertising

• Understanding how visitors use the Site

Some cookies are necessary for the Site to function properly. Other cookies, including certain analytics or advertising cookies, may depend on your location and consent preferences.

You can control cookies through your browser settings and, where available, through the privacy or cookie controls displayed on the Site.

Disabling certain cookies may affect the functionality of the Site.

8. Marketing Communications

If you choose to receive marketing communications from us, we may use your email address or other contact information to send information about Guitar Flatter products, offers, or updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Transactional communications relating to an order, payment, delivery, return, or customer-service request are not considered marketing communications.

9. Legal Bases for Processing – EEA and UK Customers

If you are located in the European Economic Area (“EEA”) or United Kingdom, we process personal information when we have an appropriate legal basis, which may include:

• Performance of a contract: for example, processing and shipping your order.

• Legal obligations: for example, maintaining tax and accounting records.

• Legitimate interests: for example, preventing fraud, operating and improving our business, and providing customer support, where those interests do not override your rights.

• Consent: where applicable, including for certain marketing or advertising technologies.

You may withdraw consent at any time where processing is based on consent.

10. International Data Transfers

Guitar Flatter operates from Israel and serves customers internationally.

Our service providers, including Shopify and other technology providers, may process or store personal information in countries other than the country in which you live.

Where required by applicable law, appropriate safeguards are used for international transfers of personal information.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business and tax records, preventing fraud, resolving disputes, and complying with legal obligations.

Retention periods may differ depending on the type of information and applicable legal requirements.

12. Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of personal information

• Request restriction of certain processing

• Object to certain processing

• Request portability of certain personal information

• Withdraw consent where processing is based on consent

• Opt out of certain targeted advertising or data-sharing activities where applicable

These rights are subject to applicable law and may not apply in every circumstance.

To make a privacy request, contact us at guitarflatter@gmail.com.

We may need to verify your identity before completing certain requests.

13. California and Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on the law that applies, these rights may include access, correction, deletion, portability, and the ability to opt out of certain uses or disclosures of personal information for targeted advertising.

Guitar Flatter does not sell personal information for monetary consideration.

If a privacy law applicable to you treats certain advertising-related disclosures as “sharing” or targeted advertising, you may exercise any applicable opt-out rights through available Site privacy controls or by contacting us.

14. Children

The Site and our products are intended for a general audience and are not directed specifically to children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.

15. Security

We use reasonable administrative, technical, and organizational measures, together with the security measures provided by our ecommerce and payment-service providers, to protect personal information.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

16. Legal Disclosures

We may disclose personal information when reasonably necessary to:

• Comply with applicable laws or legal processes

• Respond to lawful requests from authorities

• Investigate fraud or security incidents

• Enforce our agreements or policies

• Protect our rights, property, customers, or others

We may also transfer information in connection with a merger, acquisition, sale, restructuring, or transfer of all or part of our business, subject to applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services, or legal and regulatory requirements.

The updated version will be posted on this page and the “Last updated” date will be revised accordingly.

18. Contact Us

For questions about this Privacy Policy, our privacy practices, or requests concerning your personal information, please contact:

Guitar Flatter
Email: guitarflatter@gmail.com
7 Zamenhof st.
Tel Aviv 6437307
Israel